Exchange & Return Policy

Exchange & Return Policy

It is important to us that you are completely satisfied with your purchase. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please see our guideline below for details.


Items for return or exchange are NOT accept if they are ineligible products. All ineligible items will be rejected and sent back to you at your cost.

What’s ineligible products?

  • The frontal lace was cut and damaged.
  • The item was damaged and the original status was changed (washed, worn, heated etc. )
  • Custom and clearance items.
  • Accessories and Gift Gallery items.

 Exchange policy

  • Email [email protected] within 15 days after receiving your package to make an application for exchange. Exceeding the time limit, the exchange application will be rejected.
  • Please email us with photos of the hair for our reference.
  • We can offer one-time exchange  for the items without restocking fee . But customers need to pay the shipping fee for sending the item back to us.
  • Any price difference between the exchanged items will be charged for the extra or credited back for the overcharge.

Rush Exchange:

  • Another new order can be placed while you return the item back, if you need the item urgently.  
  • New order is placed online, we will prepare the new hair while waiting for the return. Your new hair will be shipped to you after it is finished.
  • Once the original item arrives back, the original payment will be refunded back.

Return Policy:

  • Email [email protected] first within 15 days of the date you received the package to request the return. Exceeding time limit, return requests will be rejected.
  • We are not responsible for the return shipping fee.
  • No more restocking fee will be charged. But $30 will be charged as the first shipment fee.

I hope you have found this guide useful. If you need any more help just let us know by email ([email protected])


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